At The Golden Graffiti, we want your experience to be as brilliant as our jewelry. Therefore, we proudly offer a 15-day return policy and a comprehensive warranty to ensure your satisfaction. Here are the details:

15-Day Return Policy: We understand that sometimes a piece may not be the perfect fit. That's why we provide a 15-day window for returns from the date of receipt. To be eligible for a return, the item must be unworn or unused, in its original packaging, and accompanied by the receipt or proof of purchase.

Return Process: For returns, kindly contact us at support@thegoldengraffiti.com. Ensure that the item is in the same condition as received. Please note that due to the handcrafted nature of our designs, all returns will incur a 20% restocking fee, covering the labor for resizing and polishing.

Damages and Issues: Upon receiving your order, inspect it promptly. Contact us immediately if the item is defective, damaged, or if you received the wrong item.

Refunds: We will notify you upon receiving and inspecting your return. If approved, you'll be refunded through your original payment method. Please allow time for your bank or credit card company to process the refund.

Resizing: For resizing requests, we offer free resizes. You only pay for shipping. Our current timeline for resizing requests is 1-2 weeks from receiving your item.

Information About Repairs: If your jewelry requires repair, please contact us at support@thegoldengraffiti.com. Our repair specialists will assess the work needed, and we'll initiate repairs covered under the warranty without requiring approval. Clients are responsible for shipping costs both ways for repairs.

Please review our complete warranty and return policy for more details. Your satisfaction is our priority at The Golden Graffiti, and we are here to ensure your journey with our jewelry is as radiant as your dreams.

At The Golden Graffiti, we take pride in the quality and craftsmanship of our jewelry, and to demonstrate our commitment to your satisfaction, we are pleased to offer a one-year limited warranty on each exquisite piece. We stand by our creations, ensuring that they bring joy and elegance to your moments for years to come.

Our Pledge: We are devoted to the upkeep of your cherished The Golden Graffiti jewelry. Our one-year limited warranty covers necessary repairs and provides you with the peace of mind that your piece will be cared for with the same love and attention with which it was crafted.

What's Included:

• Complimentary repairs for any issues that arise within the first year of ownership.

Limitations to Our Warranty:

• The warranty does not cover the replacement of lost center/focal stones. We recommend obtaining insurance to safeguard against the rare event of a focal stone being lost or damaged.
• Some of our pieces showcase unique, one-of-a-kind stones. In the event of damage, we will strive to replace them with comparable stones; however, variations in color and type may occur.
• Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work.
• Physical damage is not included in our 1 year warranty program

Repair Service Beyond One Year:

• Repair work is free within the first year of ownership (excluding the replacement of focal stones).
• After the initial year, a small labor fee and/or materials fee may be applicable for repair services.
• Wear and tear associated with daily use is normal. Our skilled repair specialists will assess your piece and communicate any costs related to labor and materials for repairs beyond regular wear and tear.

Not Covered Under Warranty:

• Repairs or polishing performed by third-party jewelers.
• The warranty becomes void if your jewelry is taken to another jeweler for resizing or repair work.

Contact Us for Service: If your [Your Brand Name] piece requires repair, please contact us at support@[yourbrandname].com. Our expert repair specialists will evaluate your piece, keeping you informed about the necessary work and any associated costs

Moissanite Jewelry Care Instructions

1. Regular Cleaning: To maintain the brilliance of your moissanite jewelry, clean it regularly. Soak the piece in warm water with a few drops of mild dish soap for about 10-15 minutes. Gently scrub with a soft toothbrush, especially around the setting, and rinse thoroughly with warm water. Pat dry with a lint-free cloth.
2. Avoid Harsh Chemicals: Keep your moissanite jewelry away from harsh chemicals such as bleach, chlorine, and household cleaners. These substances can damage the metal settings and dull the stone’s sparkle.
3. Safe Storage: When not wearing your moissanite jewelry, store it in a soft-lined jewelry box or pouch to prevent scratches. Keep each piece separate to avoid contact with other jewelry that could cause abrasions.
4. Regular Inspections: Periodically inspect your moissanite jewelry for any signs of wear or loose settings. If you notice any issues, take it to a professional jeweler for a thorough check and repair if necessary.
5. Avoid Impact: Although moissanite is durable, it’s best to avoid wearing your jewelry during activities that may subject it to strong impacts or rough handling. Remove your pieces during sports, gardening, or heavy household chores to prevent damage.