Questions About Us
Why is buying diamonds from us the best choice?
We obtain natural diamonds from the best sources available. Using state of the art cutting instruments utilized by experts, we meticulously cut and polish our diamonds to meet the demand of discerning customers just like you. For an extra layer of confidence, your loose diamond or diamond jewelry purchased from Barbara Maison is accompanied by a diamond certificate.
Are Moissanite Diamond diamonds real?
Yes! Moissanite Diamond are just as real as mined diamonds.
With the exact same optical, chemical, thermal and physical properties, the only difference between Moissanite Diamond and mined diamonds is their origin. Moissanite Diamond are grown in controlled laboratory environments that produce the same pressure and heat conditions that form mined diamonds in the earth's crust.
Are your stones ethically sourced?
Yes. 100% yes. We are perfectionists when it comes to the quality of our jewelry, and that starts with our sourcing. We only work with conflict-free materials. Rest assured-we would never work with or sell a conflict diamond or gemstone. We’re fully committed to caring for the environment, maintaining high ethical standards, practicing sustainable sourcing methods, and using recycled gold.
What metal do we use?
We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.
Questions Related To Moissanite Diamond
Questions Related To Moissanite Diamond
Moissanite Diamond are diamonds that are grown in a laboratory rather than being mined from the earth. They have the same chemical and physical properties as natural diamonds, but they are created using advanced technology that replicates the natural diamond-growing process.
How are Moissanite Diamond made?
Moissanite Diamond are made using two different methods: high pressure, high temperature (HPHT) and chemical vapor deposition. HPHT diamonds are created by mimicking the high pressure and temperature conditions that exist deep in the earth, while diamonds are made by depositing carbon onto a substrate in a vacuum chamber.
How do Moissanite Diamond compare to natural diamonds?
Moissanite Diamond are comparable to natural diamonds in terms of their chemical and physical properties, but they are typically less expensive than natural diamonds. They are also ethically and environmentally responsible, as they do not involve the environmental and social issues associated with diamond mining.
Can you tell the difference between a Moissanite Diamond and a natural diamond?
It can be difficult to tell the difference between a Moissanite Diamond and a natural diamond with the naked eye. However, there are certain tests that can be done to determine whether a diamond is natural or Moissanite .
Are Moissanite diamonds certified?
Yes, Moissanite diamonds can be certified by gemological laboratories, just like natural diamonds. The certification process involves grading the diamond based on its color, clarity, cut, and carat weight.
Is Moissanite environmentally friendly?
Moissanite is made in a lab, so there's no need to dig it up from the earth. Making these gems doesn't harm the environment and avoids problems with conflict trade. Compared to natural gemstones, moissanite's origins are easy to trace and completely eco-friendly. So, when you wear your beautiful new jewelry, you can feel good knowing exactly where it comes from. (Flawless Moissanite takes it a step further by using recycled Gold in all our Gold products for extra peace of mind.)
Is moissanite worth buying?
Moissanite is a brilliant choice for those seeking an alternative to a lab diamond engagement ring. It offers the same level of clarity and is graded by Australia-based Radiant Beauty to ensure top quality, just like our lab grown diamond collections.
Can moissanite pass diamond tester?
Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester. However, our specialised equipment can distinguish between moissanite and diamonds, ensuring you know exactly what you're purchasing.
Is moissanite the best fake diamond?
Moissanite is not a fake diamond but a gemstone that offers stunning lab grown beauty. It's perfect for those looking for the same level of sparkle and clarity found in diamonds, but at a more accessible price point.
Are moissanite rings tacky?
Absolutely not! Due to its diamond-like appearance, many people believe the misconception that moissanite is a fake diamond when it is in fact a high quality, beautiful gemstone in its own right. Moissanite is becoming an increasingly popular choice of stone in engagement rings due to its dazzling beauty, durability, ease of customisation and affordability.
Design & Ordering
Can I Buy a Setting Without Buying a Diamond?
We do not sell only setting. Our settings are made-to-order with each one handcrafted for a center diamond with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center diamond.
Can I customize my Moissanite diamond jewelry?
Yes, we offer customization options for many of our Moissanite diamond jewelry products. Please contact us for more information on our customization options.
Rush Order service available?
Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing at suppport@thegoldengraffiti.com
Can I upgrade my Diamond in future?
The Golden Graffiti is proud to offer lifetime diamond upgrades but it will be chargeable based on the diamond size.
How custom order work?
We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
→ Hurry! Now you will have it in your hand in a short time.
Processing & Shipping
Can i change my shipping address after my order is submitted?
Our team is happy to facilitate an address change after your order is placed. You are able to do this via your account on both our website and app (Coming Soon!) or via email.
How long will my order take?
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.
Do you ship internationally?
Yes, we ship our jewelry all over the world.
How do i track my order?
Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us.
Return, Resize & Repair
What is Golden Graffiti Collection return & refund policy?
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 14 days of receipt. All returns will incur a 20% restocking fee. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value.
How do i contact your team to request a repair?
Please Contact Us HERE, and we’ll be happy to send you the necessary paperwork needed for the repair process.
Do you offer resizing?
We offer one complimentary resize within one full size up or down from its original size. We do not recommend resizing more than two times as this can compromise the overall structural integrity of the ring. Full eternity bands and men’s pieces are unable to be resized. Please reach out to us via email , and we’ll be happy to assist.
How do i track my order?
Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us.
How long do repairs take to complete?
Repairs typically take anywhere from 1-3 weeks, but this can vary depending on the extent of the damage and what is needed to repair the piece.
How long does resizing take to complete?
Resizing typically takes 1-2 weeks.
Moissanite Jewelry Care
How should I clean my moissanite jewelry?
Regularly clean your moissanite jewelry by soaking it in warm water with mild dish soap for 10-15 minutes. Gently scrub with a soft toothbrush, rinse thoroughly, and dry with a lint-free cloth.
Can I wear my moissanite jewelry while swimming?
It’s best to avoid wearing your moissanite jewelry while swimming, as chlorine and other chemicals in the water can damage the metal settings and dull the stone.
How should I store my moissanite jewelry?
Store your moissanite jewelry in a soft-lined jewelry box or pouch, keeping each piece separate to prevent scratches and abrasions.
What should I do if my moissanite jewelry gets damaged?
If your moissanite jewelry shows signs of wear or has loose settings, take it to a professional jeweler for inspection and necessary repairs.
Is it safe to wear moissanite jewelry during physical activities?
It’s advisable to remove your moissanite jewelry during sports, gardening, or heavy household chores to avoid potential damage from impacts or rough handling.
Can harsh chemicals affect my moissanite jewelry?
Yes, exposure to harsh chemicals like bleach and household cleaners can damage the metal settings and affect the stone’s sparkle. Always remove your jewelry before using such substances.
still have any
Further Questions?
"Feel free to connect with our dedicated team of jewelry specialists for any inquiries or assistance in discovering your ideal piece. We're here to guide you every step of the way."