DESIGN & ORDERING

Do you offer custom design?

Yes, we do. You have to share your dream jewelry images with us and we will create it for you.

How does custom order work?

 We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...

  1. Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
  2. We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
  3. Once the CAD is approved from your side. We will Cut & Polish your Moissanite and start the jewelry manufacturing process.
  4. When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
Can I upgrade my Moissanite in future?

We are proud to offer lifetime diamond upgrades*

Do you offer engraving?

Yes, we offer engrave service on our all precious fine jewelry. After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you.

Do you make men's jewelry?

Yes, We do make men's jewelry on a customized order basis. Please send us an image onadmin@thegoldengraffiti.com and we will recreate it for you.

Rush Order service available?

Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing atadmin@thegoldengraffiti.com

Do You Offer Payment Plans?

Yes, we offer payment plans. You can make your payment in 3 different part of your total amount.

MOISSANITE AND METAL

How does moissanite compare to a diamond?

Even though they share many optical similarities, moissanite is chemically and compositionally different from a both natural and lab-created diamonds. Moissanite has a higher refractive index, and it also differs in terms of hardness. Diamonds are measured at a 10 on the Mohs scale of hardness while moissanite comes in at a 9.25-9.5. Moissanite is completely suitable for everyday wear, and their color grade and sparkle are made to last. Moissanite is also completely conflict-free and eco-friendly, unlike the majority of diamonds! We believe love should never start with someone else’s suffering – period.

What is the color and clarity grade of your moissanite?

All of our moissanite is guaranteed to be VVS+ in terms of clarity. Color grade is determined based on your exact order, with our two most popular choices being modern white (DEF-color) and vintage white (GHI-color).

Your Moissanite are Certified?

Yes, all our Moissanite are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You can also check the authenticity of diamonds from any International Laboratory in your country.

What metal do you use?

We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.

Does your Jewelry come with Metal Authenticity Stamp?

Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory they will check the metal authenticity & stamp on it.

Your Jewelry set in Solid Gold?

Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.

PROCESSING & SHIPPING

Can I change my shipping address after my order is submitted?

Our team is happy to facilitate an address change after your order is placed. You are able to do this via your account on both our website and app (Coming Soon!) or via email.

How long will my order take?

Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.

Do you ship Internationally?

Yes, we ship our jewelry all over the world.

How do I track my order?

Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us at admin@thegoldengraffiti.com

What shipping method is used?

We ship all domestic orders with FedEx two-day priority shipping. For our international clients, we always ship with the quickest option via FedEx which typically varies between 2-5 business days depending on your location. To ensure your package arrives safely with both domestic and international orders, we require signature upon delivery. Alternatively, you can have your package held at your nearest FedEx facility and securely pick-up with a photo ID. Once your piece ships, our team will email you with a tracking number so you can keep an eye on the shipment.

RETURN, RESIZES & REPAIRS

What is our Return & Refund Policy?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How do I contact your team to request a repair?

Please email us atadmin@thegoldengraffiti.com, and we’ll be happy to send you the necessary paperwork needed for the repair process.

Do you offer resizing?

We offer one complimentary resize within one full size up or down from its original size. We do not recommend resizing more than two times as this can compromise the overall structural integrity of the ring. Full eternity bands and men’s pieces are unable to be resized. Please reach out to us via email atadmin@thegoldengraffiti.com, and we’ll be happy to assist.

How long do repairs take to complete?

Repairs typically take anywhere from 1-3 weeks, but this can vary depending on the extent of the damage and what is needed to repair the piece.

How long does resizing take to complete?

Resizing typically takes 1-2 weeks.

still have any

FURTHER QUESTIONS?

"Feel free to connect with our dedicated team of jewelry specialists for any inquiries or assistance in discovering your ideal piece. We're here to guide you every step of the way."