Cancellation

If a customer wishes to cancel their order, they must notify us within 24 hours of placing the order. We start processing orders immediately, and cancellations made after 24 hours will incur a 20% cancellation fee to cover restocking and labor costs.

This fee is necessary to account for the time and resources already invested in processing your order. We appreciate your understanding and cooperation.

Return & Refund Policy

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to show the order number with confirmation email or proof of purchase.

You can always contact us for any return question at  support@thegoldengraffiti.com

As the ring is custom made as per your ring size and diamond and gold option, any return unrelated to manufacturing quality will have 20% restocking fees for moissanite & 30% restocking fees for CVD jewelry items. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or are in any other condition that prevents resale) we will charge a higher restocking fee, depending on the amount of repair work that’s required.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The Following items can't be returned or exchanges

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

• Custom or personalized orders
• Eternity Bands made to order
• Any physical damage on the product

If a customer wishes to exchange their ring, a restocking fee of 20% will be deducted from the original purchase amount. The remaining balance will be applied towards the new purchase. Any price difference for the exchange will also be charged to the customer. [Note: Percentage may vary if the gold prices or stone prices increases or decreases].
This exchange policy must be initiated within 30 days of receiving the ring and is limited to one exchange per piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.

Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Resizing

At The Golden Graffiti, we understand the importance of a perfect fit when it comes to your jewelry, especially rings. Therefore, we offer a ring resizing service to ensure that your jewelry fits you comfortably and beautifully.

1. Resizing Limitations:

   • Rings can be resized to either increase or decrease by a maximum of one full size.
   • Please note that resizing beyond this range may compromise the integrity and aesthetics of the piece, and therefore, cannot be accommodated under this policy.

2. Exceptions:

   • In the case where the ring features a shank adorned with full eternity stones, resizing becomes unfeasible due to the intricate design and setting. Hence, we are unable to proceed with resizing in such instances.
   • Customers with rings falling under this category are encouraged to exchange the ring for the correct size. Our customer service team will be delighted to assist you in this process.

Information About Repairs

If you need a repair please contact us on support@thegoldengraffiti.com. But before you do, here are some important details you should know about how we do repairs:

• Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.
• After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
      - Replacing or resetting stones
      - Replacing the setting
      - Prong work or replacement
      - Replacing thinner areas of the band
      - Resizing the ring
• Clients are responsible for shipping costs both ways.
• Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
• NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.
  

We understand that things happen and fine jewelry is delicate. There are things you can do to take care of your jewelry.

But don’t worry if something does happen. We offer a generous lifetime warranty on all of our pieces. We stand by our work, and we want to take care of you and your jewelry.

• Physical damage to the ring is not covered under our warranty, and repairs must be carried out by our authorized jeweller.
• Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance in your piece for the unlikely event of a focal stone falling out or getting damaged.
• Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available.
• Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work.
  Please Note: Clients are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
• All manufacture & repair work is free within the first one years of ownership (except the replacement of focal stones). After one years of ownership, we will charge a small labor fee and/or materials fee for your repair service.
• If you wear fine jewelry daily, a little wear and tear are normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
• Repairs or polishing by third-party jewelers.

Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work.

Moissanite Jewelry Care Instructions

1. Regular Cleaning: To maintain the brilliance of your moissanite jewelry, clean it regularly. Soak the piece in warm water with a few drops of mild dish soap for about 10-15 minutes. Gently scrub with a soft toothbrush, especially around the setting, and rinse thoroughly with warm water. Pat dry with a lint-free cloth.
2. Avoid Harsh Chemicals: Keep your moissanite jewelry away from harsh chemicals such as bleach, chlorine, and household cleaners. These substances can damage the metal settings and dull the stone’s sparkle.
3. Safe Storage: When not wearing your moissanite jewelry, store it in a soft-lined jewelry box or pouch to prevent scratches. Keep each piece separate to avoid contact with other jewelry that could cause abrasions.
4. Regular Inspections: Periodically inspect your moissanite jewelry for any signs of wear or loose settings. If you notice any issues, take it to a professional jeweler for a thorough check and repair if necessary.
5. Avoid Impact: Although moissanite is durable, it’s best to avoid wearing your jewelry during activities that may subject it to strong impacts or rough handling. Remove your pieces during sports, gardening, or heavy household chores to prevent damage.